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Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Location: Yaounde, Cameroon
Required Language(s): English
Preferred Language(s): French
Closing Date: 9/6/2019 (MM/DD/YYYY) at 11:59pm UTC
THE WORLD BANK GROUP'S VISION AND STRATEGY
About the World Bank Group: Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 189-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.
The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.
For the diverse workforce of the WBG, integrity, ethical behavior and decision making, and adherence to corporate values are core to the success of these goals. The WBG’s core values are impact, integrity, respect, teamwork and innovation. The core values reflect what the WBG stands for, how staff treat each other, and how the WBG treats is partners and clients.
GLOBAL CORPORATE SOLUTIONS
Reporting to the Managing Director and World Bank Group CAO, the Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.
About the Unit
The Corporate Services (GCSCS) unit within GCS provides services to the World Bank Group in the areas of Travel and Visa services; Translation and Interpretation; Creative Services (which includes Printing Services; Graphic Design, and Editorial Production & Publications); Food and Conference Services, Global Meeting Management, and Audio Visual Services; Mail & Shipping; Staff Services (which includes: Fitness Center, Child Care, and Commuter Services); Corporate Insurance; and the Art Program and Visitor Center.
The unit also provides administrative support/oversight to the World Bank Family Network, the World Bank Group Staff Association, and the 1818 Society, and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at HQ and in Country Offices. GCSCS has about 130 staff and about 1000 contractors.
Having gone through a reorganization in FY18, modernizing from being known as the General Services Department for more than 20 years, GCS is now implementing a large-scale change program, focused on taking service delivery to the next level, becoming more agile and responsive, and providing value for money, including continual benchmarking of services against external comparators and simplifying and integrating products and services to better serve staff and clients.
To achieve its purpose, GCSCS has restructured the overall work program into two main divisions with an objective of providing seamless services to staff and clients:
(I) Travel and Client/Staff Services, and
(II) Integrated Business Services.
The Integrated Business Services Division, through its Customer Service Unit, offers Translation and Interpretation Services; Printing and Interactive Media Services; Editorial Production; Design Services; and Publications. The Senior Customer Service Representative reports directly to the Customer Service Senior Project Manager, based in HQ, and works closely with the French Translation Team Leader, based in Yaounde, Cameroon.
DUTIES AND ACCOUNTABILITIES
SELECTION CRITERIA MINIMUM
The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.
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