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Solution Engineer - Mobile Money at Ericsson

Akwajobs   (Yaoundé, Cameroun)

Posted : 15 June, 2019
Category : Information Technology   Location : Yaoundé, Cameroun
Job type : Full Time

Solution Engineer - Mobile Money

Job Summary    

Service Engineer role is comprising Solution Integrator and Support Engineer responsibilities. It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets.    

The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.    

You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.    

Job Responsibilities & Tasks        

  • Support Business Analyst for new requirements and design change     
  • Install, Integrate, commission the network nodes under ECW/ EWP solution     
  • Understand technical requirements as specified in the Solution document     
  • Perform ECW Integration and configuration changes activities within approved change window.     
  • Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s     
  • Report progress of assigned activities to the respective Business Analyst and CPM.     
  • Daily single Customer Complaints handling and Customer Care escalations     
  • CAB participation & Change Coordination between MTN/3PP & GNOC     
  • UAT/SIT result sign off     
  • End to end issue handling and coordination with GSC     
  • Internal & external Audit handling    

Key Qualifications        

  • Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years     
  • Experience in Managed Services in Operational assurance or SME areas. 3+ Years     
  • Proven achievement in BSS.     
  • Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System      BSS Experience 3+ years     
  • Strong leadership skills with focus on team performance     
  • Result oriented with customer first attitude     
  • Can handle stressful and ambiguous situations     
  • Excellent communication skills in written and spoken English     
  • Self-motivated with strong drive and initiative, collaborative, relating and networking     
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment     
  • University degree in Technology, preferably MSC    

Why is Ericsson a great place to work? 

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.     Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.    

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

 

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