Posted : 22 January, 2020
Location : Douala, Cameroon
Category : Commercial, Sales, Business Development
Job type : Full Time


Reports to: The Commercial Manager
Start date: February 2020
Salary: Negotiable
Opens: 14th January 2020
Closes: 25th January 2020    


  • To bring in new leads and customer base
  • To actively assist in the management of clients to ensure customer satisfaction through the delivery of high service standards and manages accounts with less business impact.


  • Proactively monitor and manage the end-to-end service delivery process in compliance with all company procedures, ensuring that the promised service is delivered to the customer as per the initial plan and/or that the customers is kept informed of relevant deviations.
  • Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and the company.
  • Engage in constructive problem resolution and provides solutions.
  • Act and communicate proactively and keep customers informed of any issues or changes in the service to be delivered.
  • Address root causes and seek continuous improvements-constantly look for easy to improve work processes.
  • Work independently and assist the team in realizing goals and standards-share knowledge and best practices.
  • Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
  • By actively engaging the customers and through collaboration with the sales team, identify/propose new value adds services portfolio.
  • Monitor and analyse the performances against the KPIs objectives and identify with the relevant departments the improvements actions to put in place.
  • Analyze customer portfolio profitability and actively seek to improve the margins and push cost down.
  • Ensure that a proper reporting is put in place,to track the progress of the operation and provide relavant information including supporting document to the relevant parties(customers, operation, finance)
  • Other tasks that may require their intervention


  • 3 years working experience in a related field
  • At least Masters Level in a related field
  • Good Communication skills, bith verbal and written
  • Problem-Solving
  • Should be good at listening
  • Multitask
  • Customer service,
  • Rigorous,
  • Reporting

Language (s): Written and spoken English and French.

How to Apply

If the above role interests you, kindly fill the form below to apply.

NB: Only shortlisted candidates shall be contacted. If you do not receive a call from our recruitment team by the 28th January 2020, kindly consider your application to be unsuccessful.

INTEL HR Consulting PLC is committed to recruiting in a free, fair and non-biased manner, and we take pride in keeping candidates updated throughout the recruitment process.


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