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Sales and Ticketing Agent at Kenya Airways

   (Yaoundé, Cameroun)

Posted : 1 March, 2019
Category : Commercial, Sales, Business Development   Location : Yaoundé, Cameroun
Job type : Full Time
KEY ACCOUNTABILITIES/RESPONSIBILITIES 
  • To do Reservations and ticketing for all KQ clients to generate sales. 
  • Fare quotes to all KQ clients to provide the best applicable fares and generate sales 
  • To recruit and handle existing and prospective frequent fliers to win and retain loyalty. 
  • Printing and reconciling of sales returns to account for daily sales.  
  • To promote all KQ products to create awareness and generate sales
  • To promote direct telephone sales so as to reduce distribution costs and generate sales 

KEY PERFORMANCE INDICATORS  

  • Issuance of a minimum of 45 tickets a day and/or  
  • Handle an average of 85 calls a day.  
  • Recruit a minimum of 30 PD members a month 
  • 100% accuracy in fare quotation and collection of monies  
  • All phones must be answered within 3 rings (15 seconds)   

KNOWLEDGE, SKILLS, EXPERIENCE 

  • ‘O’ level Division III or C+  
  • IATA/UFTAA diploma/basic airline fares and ticketing  

Primary Location: Cameroon-Yaounde
Work Locations: Yaounde Airport Office
Job: Sales.Operations & Admin
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: No Job
Unposting Date: 07-03-2019, 6:00:00 AM

 

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