Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Project Officer - Accountability who will manage KIDSS project Feedback and Response Mechanism (FRM). The FRM aims to strengthen project accountability by providing a channel for community members to raise questions, suggestions, and concerns about the project and services received and by outlining actions to be taken in response. You will ensure all cases are addressed and closed appropriately, provide continuous sensitization to project staff, partners, and the communities on accountability and safeguarding, and monitor additional data collection needs related to project accountability. You will be working directly with zonal teams, local partners, and community members, coordinating, as needed, various monitoring, evaluation, accountability, and learning (MEAL)-related project activities and events in support of Catholic Relief Services’ (CRS) work serving HIV infected and affected OVC and their caregivers. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact.

Your work will ensure that the KIDSS project apply best practices in accountability and constantly work towards improving the impact of its benefits to those we serve.

The position is based in Yaoundé/Cameroon

Primary Responsibilities:

· Lead the roll out of the project’s feedback and response mechanism (FRM), conducting orientations and trainings for CRS, NECC, and other partner staff.

· Lead the implementation of the project’s FRM, actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FRM.

· Conduct continuous sensitization and capacity building with project staff, partners, participants and communities on accountability and safeguarding principles and on how to use the project’s FRM.

· Monitor and resolve any deficiencies detected in FRM channels, including telephone numbers/hotline(s), suggestion boxes, feedback registers, and complaint forms/ face-to-face reporting. Ensure all applicable parties have access to these reporting channels.

· Lead the entry of complete and detailed feedback into CommCare database and ensure all cases are addressed and closed appropriately. Compile, analyze, and write weekly tallies and monthly reports related to the project’s FRM.

· Resolve cases that can be dealt with immediately, work with MEAL Project Officers, Zonal Leads, and KIDSS Senior Leadership to resolve more complex cases, and escalate any sensitive cases, as defined by the FRM.

· Support the coordination and monitoring of project MEAL activities at the field level, ensuring implementation schedules are met as per the detailed activity plan, and that adherence to MEAL-related systems for quality project implementation are strengthened.

· Coordinate communication and facilitate MEAL and FRM-related information sharing among the project team, implementing partners, and project participants at the community level to assist local partners in strengthening community interest, involvement and support networks.

· Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project FRM and wider MEAL activities.

· Contribute to program learning by posing thoughtful questions, reflecting upon and sharing with project management the information gathered from community members and partners.

Qualifications and Experience:

· Bachelor’s Degree required. Degree in social work, social sciences, international development, statistics, International Relations, or MEAL would be a plus.

· Minimum of 3 years of work experience in community development, mobilization project support, ideally in the field of MEAL and for an NGO.

· Experience in developing and managing accountability mechanisms required

· project support, ideally in the field of MEAL and for an NGO.

· Experience working with partners, participatory action planning and community engagement.

· Experience implementing and monitoring accountability systems and collecting relevant data with mobile devices.

· Experience working in emergency context and Capacity strengthening experience are plus.

· Ability to work independently, under pressure, to plan and prioritize work with minimal supervision.

· Strong knowledge and experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

· Knowledge of other data collection and management software (Kobo, CommCare, etc.)

Required Languages

· High level written and oral proficiency in French and English required.

· Additional local languages a plus.

Personal Skills

· Observation, active listening and analysis skills with ability to make sound judgment

· Good relationship management skills and the ability to work closely with local partners and community members

· Attention to details, accuracy and timeliness in executing assigned responsibilities

· Proactive, results-oriented and service-oriented

Required Travel: Must be willing and able to travel up to 40% in the 10 project regions and occasionally to other CRS offices.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.