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Move coordinator

Moveone   (Douala, Cameroon)

Posted : 19 April, 2021
Category : Logistique   Location : Douala, Cameroon
Job type : Full Time

 

Reporting directly to Regional Manager: Household Goods Co-ordination: ME & CA, the successful candidate will be able to provide the highest standard of service to our customers in managing their move, ensuring the positive perception of the company and its services and securing excellent feedback.

More so, he/she will apply the Move Management Process to each and every move, ensuring accurate and timely completion of all administrative tasks associated with each move. Also ensures that  all steps of the move management process is followed and recorded in the appropriate systems, work hand in hand with the sales and operations teams to ensure maximisation of profit opportunities and smooth process for the customer, maximize profitability by ensuring all services are invoiced and paid for as per business terms and conditions and  perform an accurate review of any kind of service by the vendor and compare the same to the vendor quotes and invoice.

Prerequisites include but not limited to:

Minimum 3 years Moving Coordination Experience is preferred

 

Strong English and French skills (written and verbal) are essential.

 

Preference of College degree

 

Excellent Customer Service Skills.

 

 

PC applications: Word, Excel, Windows

 

 

Demonstrated ability to work in a proactively diverse and inclusive organization.

 

Ability to gain respect and build good relationships with customers, partners and colleagues

 

Excellent time management and multi-tasking skills

 

Effectively works well under pressure.
 

 

Provide “after hours” contact information to clients when in the middle of a service delivery.

Frequent, consistent verbal and written communication.

Able to maintain regular, predictable attendance.