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IT Assistant - 34694 at UNHCR, the UN Refugee Agency

Akwajobs   (Maroua, Cameroon)

Posted : 22 March, 2022
Category : Informatique   Location : Maroua, Cameroon
Job type : Full Time

Eligible Applicants

This position is advertised open to Group 1, Group 2, if applicable, and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

Duties And Qualifications

IT Assistant

Organizational Setting and Work Relationships

The IT Assistant works under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at sub-, branch office or regional level. S/he has working relationships with UNHCR staff members in the office and other offices within the country as well as with staff of UN agencies and other UNHCR partners to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


  • Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring.
  • Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
  • Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment.
  • Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field.
  • Distribute incoming cables, messages and other communication in accordance with established instructions.
  • Add and remove users from the Networks.
  • Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
  • Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
  • May attend telephone calls and keep records of such calls.
  • Carry out administrative duties, within the area of competence as assigned.
  • Decide on appropriate resolution to incidents.
  • Escalate incidents where they cannot be resolved at the office level.
  • Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Telecommunications; Information Technology;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Not specified.


Not specified.

Functional Skills

Not specified

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Language Requirements

Good Knowledge of French and working knowledge of English.

Knowledge of Local language is an asset.

Additional Information

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Good Knowledge of French and working knowledge of English.

Knowledge of Local language is an asset.


See below for this postion's Operational Context


Nature of the Position (up to 2,500 characters)

The operational area of the Logone et Chari department hosts nearly 33,887 Nigerian refugees, 133,399 internally displaced persons and nearly 43,402 returnees, i.e. 210,688 people whose needs are equivalent to 37.56% of the total population concerned in the Far North region. On December 5, 2021, an intercommunity conflict pitted a group of Massa and Mousgoum farmers against a group of Arab herders in the locality of Ouloumsa Mousgoum.

By way of background, a first inter-community conflict broke out in August 2021, between fishermen of Mousgoum ethnic groups and Arab herders in the Far North region around the sharing of natural resources and forced on the one hand, more than 11,000 Cameroonians to seek refuge in Chad in the province of Chari-Baguirmi and on the other hand, an internal displacement of more than 13,000 Cameroonians inside towards the localities of Logone Birni center, Zimado and Kousseri. IT support is essential to guarantee better working conditions for staff.

The IT Assistant will work under the direct supervision of the Head of Field Unit and the administrative supervision of the Admin Officer in Maroua. He/she will further receive technical guidance and support from the ICT Officer in Yaoundé and will work closely with the Senior ICT in Maroua as well as other administration colleagues to provide technical support to all staff. S/he maintains working relationships with staff of UN agencies and other UNHCR partners to exchange information and provide the appropriate support. The incumbent must have a computer qualification and a thorough knowledge of the practice of secretarial functions. In addition, go

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