Hotel Receptionist/Secretary

Saint James Foundation   (Douala / Yaounde)

Posted : 9 October, 2021

Category : Assistant   Location : Douala / Yaounde

Job type : Full Time

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I.                   Purpose of position:

 

The primary role of the Hotel Receptionist/Secretary is to welcome (greetings) and ensuring that accommodation is provided to guest. The hotel receptionist is typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the right tone in this role. The Receptionist/ Secretary is also tasked with managing reservations and checking out guests.  Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the Foundation’s hours.

II.                Key responsibilities:

 

Hotel Receptionist Duties and Responsibilities:

 

 Check-in Guests

Greet incoming guests and welcome them to the hotel, confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. The Receptionist/Secretary assist guest in transporting making sure that their luggage to be brought to rooms upon request.

Handle Guest Inquiries and Complaints

The Receptionist/Secretary help in providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.

Answer Phones

Hotel receptionists take all incoming calls at a hotel. They handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.

Process Payments

When a guest’s stay is over, hotel receptionists handle check-outs. At this time, they will issue payments such as additional room charges and receive payments or process debit or credit cards to pay for room fees.

 

 

 

 

 

Hotel Receptionist Skills

Strong interpersonal, verbal communication, and customer service skills are the top abilities needed for hotel receptionists. They should be patient and display above-average organizational skills. The abilities to deal effectively with crises and work with a diverse population are essential for this position. The following skills are commonly sought after by employers:

·         Administration – while some on-the-job training will be provided, receptionists need a level of comfort in computer, bookkeeping, phone, and other administrative skills

·         Math skills – calculating guest charges and settling room payments as well as processing invoices and completing payment transactions require basic math skills from receptionists

·         Attention to detail – in order to maintain a functioning front desk, receptions are highly organized and detail-oriented

·         Multitasking – hotel receptionists often juggle many requests at a time and are good at prioritizing tasks without missing a beat

·         Customer service – as the first in line to respond to guest complaints and special requests, hotel receptionists excel at dealing with people in a professional, calm manner. They are natural listeners who understand the importance of verbal and non-verbal communication

·         Any previous hotel receptionist/secretary experience will be a plus.

 

 

 

 To Apply:

Kindly send your CV and Letter of Motivation latest October 14, 2021 to abcstaffing2000@gmail.com

Apply for this job