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Field Support Manager, Africa at Aggreko

Akwajobs   (Douala, Cameroon)

Posted : 17 July, 2019
Category : Engineering   Location : Douala, Cameroon
Job type : Full Time

Field Supprt Manager, Africa

Purpose of the Job:

Lead and manage Africa engineering specialists engineers to provide high level technical support to projects during the life cycle from project delivery , operations and return phases . provide critical skills support to drive maintenance requirements .

Job Accountabilities / Key Responsibilities: 

  • Manage , train and develop the engineering specialistt to deliver high class engineering expertise to operational projects . 
  • Identify , coach and own the development plan of future engineering specialists . 
  • Lead the field service suport as required. 
  • Provide high level technical support to operational project and any other enquiry requiring high level technical expertise . 
  • Represent as required Aggreko for any critical technical support required by other support functions, Legal , comercial HSE etc. 
  • Provide high level technical leadership to critical technical communication and reporting to customer. 
  • Build striong technical and advisory partnership with sales , operations and external customer. 
  • Liaise with the engineering team to prepare site specific, as built, technical documentation. 
  • Setting of field electrical equipment to designed specifications. 
  • Carry out improvements and promote a continuous improvement philosophy. 
  • Works closely with Regional Engineering managers to develop and implementation of Best Engineering Practices. 
  • Manage proactively the regional specialist resource to meet the project operational requirements.
  • Support the implementation of Energy Safety Rules wherever required.

Person Specification / Job Requirements: 

  • Bsc /Msc in Electrical Engineer Or Has minimum HNC/HND (BTS/DUT) or engineering qualification or equivalent and has completed a full modern apprenticeship. 
  • Chartered or professional Engineering status would be a plus.
  • Knowledge of HV electrical systems.
  • Has a solid background in electromechanical process and control systems. 
  • Has a solid background in HV protection system 
  • Creativity and problem solving. 
  • Able to work unsupervised on a standalone basis. 
  • Good interpersonal and personnel development skills.
  • Objective driven. 
  • High standard of computer literacy.
  • Multi skilled technical ability an advantage. 
  • Team player.

Desired Skills: 

  • Able to manage multiple project workstreams 
  • Strong coaching and development skills 
  • Leadership
  • Fluency in English is required.
  • Cross cultural work experience is advantageous

Desired Behaviours:

  • Team player and personally enthusiastic
  • Action-focussed – reliable, committed to completing tasks. 
  • Resilience – persistent, positive and self reliant. 
  • Accountability – drives outcomes by taking personal responsibility. Able to give clear and unambiguous direction to individuals and teams about what they need to do in order to meet the organisations objectives.
  • Customer Insight – the ability to understand the markets that customers operate in, to use this to identify underlying needs and then to apply this in a way that gives Aggreko a competitive advantage.
  • Working together with others – relates to people, engages and builds relationships
  • Ability to view situations and conduct themselves in an objective and impartial manner
  • Positive Change orientation and motivator
  • Must be culturally sensitive
  • Drive for results – a deep seated inner desire to compete against standards of excellence and achieve “step changes” in business results.
  • Building capability - developing individuals and groups in order to increase the capability of the whole organisation. 
  • Compelling Communication – recognising that clear communication is the key to understanding. 
  • Be always orange.

Key Role Interactions:

  • Direct Reports to Head of engineering Africa

Interactions with: 

  • Head of operations, Head of HSE, Area Operations Manager, operations Supervisors. 
  • Engineering team.
  • Operations team. 
  • Project delivery team. 
  • QHSE managers & Coordinators.

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