Customer Support Agent at Africa Rise Motion

Akwajobs   (Douala, Littoral Cameroon)

Posted : 6 February, 2022

Category : Digital Marketing    Location : Douala, Littoral Cameroon

Job type : Full Time

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Job Role:

 

We are looking for a smart Support Agent to provide enterprise-level support to our customers. This agent will provide support via phone, web, email, chat and other channels as required.

 

Responsibilities:

 

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity. 

 

Requirements:

• Good knowledge in Information Technology, Computer Science or equivalent
• Deep knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

NB: Apply here: https://africarisemotion.freshteam.com/jobs/O_WKsqzcJpW4/customer-support-agent

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NB: 

Les recrutements au Cameroun sont gratuits, prenez garde si des frais vous sont demandés et n'envoyez jamais de l'argent par transfert électronique (MOMO ou OM), ni de pièces personnelles comme votre CNI

 

Recruitments in Cameroon are free, be careful if fees are requested and never send money by electronic transfer (MOMO or OM), or personal documents like your CNI

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