Customer Service Representative at DOGi Innovations

Posted : 4 December, 2021
Location : Mile 2, Bamenda
Category : Customer Service
Job type : Full Time


DOGi Innovations

 

DOGi Innovations is a Silicon Mountain, Buea based Innovative and Digital Media Start-up, developing internet-based products that add value to its users.

 

Our Products include: MyOneSong.com, SellVotes.com, iJesusAfrica.com, ContentAcrossMedia.com, iJesusMusic.com.

 

DOGi Innovations equally offers information technology and digital media services such as Web Design / Development, Digital Marketing, Social Media Management, Growth Hacking, Graphics Design, Videography and ICT Consulting.

 

Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Requirements:

·         High school diploma, general education degree, or equivalent.

·         Ability to stay calm when customers are stressed or upset.

·         Comfortable using computers.

·         Experience working with customer support.

 

Responsibilities:

 

·         Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.

·         Communicating with customers through various channels.

·         Acknowledging and resolving customer complaints.

·         Knowing our products inside and out so that you can answer questions.

·         Processing orders, forms, applications, and requests.

·         Keeping records of customer interactions, transactions, comments, and complaints.

·         Communicating and coordinating with colleagues as necessary.

·         Providing feedback on the efficiency of the customer service process.

·         Managing a team of junior customer service representatives.

·         Ensure customer satisfaction and provide professional customer support.

 

The Location 

DOGi Innovations HQ is located at Mile 17 Park Buea

 

Why Should You Apply?

·         Good pay

·         Great benefits

·         Reasonable hours

·         Opportunities for on-the-job training

 

How to Apply?

Send your CV and Cover Letter via email: akwajobshr@gmail.com or WhatsApp: +237 674 520 658

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