An inter urban transportation company, Parklane Travels is looking to provide affordable yet comfortable transportation services within the national territory. Commencing with the Buea, Daoula and Yaoundé route, we are actively seeking the services of a Coordinator.
Main Job Tasks and Responsibilities
? Management of Customers’ hotline and provision of efficient customer service.
? Coordinate, supervise and assist the hostesses.
? Collecting and analyzing feedback from clients and employees to gauge satisfaction and success.
? Ensures cleanliness of premises, buses, and front office personnel.
? Carry out passenger reservations via Telephone.
? Produce reports for each shift, indicating all serious incidents.
? Reports to the Branch Manager.
Qualifications and Requirements
? Minimum (3) years of work experience.
? Great customer service skills.
? Great verbal and written communication.
? Excellent interpersonal skills.
? Attention to detail to ensure all specifications are met.
? Problem-solving abilities to correct any challenges or inefficiencies for the best results.
? Decisiveness and good judgment.
? Organization and time management to manage multiple tasks, sometimes for multiple projects, at once.
? Leadership and motivation to guide team members in making consistent progress.
? Goal setting to set realistic deadlines and strategize daily, weekly, monthly, and quarterly progress.
? Bilingual (English and French).
To apply, send CVs and Cover letters to firstname.lastname@example.org in pdf or word format with subject “Coordinator”
PS: location. (Yaoundé)
Closing date: 30th November 2022.
NB: Only qualified candidates will be contacted