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Business Process Consultants via Melt Group

Akwajobs   (Yaoundé, Cameroun)

Posted : 17 May, 2017
Category : Engineering   Location : Yaoundé, Cameroun
Job type : Full Time

In Melt Group we are searching for one of our clients, an international IT Consultancy Company, different Business Process Consultants for support their clients in Cameroon or in RDC.

Responsibilities:

  • Capturing As-Is business scenario and processes.
  • Understand existing issues/pain areas impacting process outcome.
  • Conduct gap analysis of existing processes against project objectives, identifying required changes in processes.
  • Act as the interface between the Business Process owners and Product Specialist/Owner, for fit/gap analysis of the business process vis-à-vis product capability and driving the optimal to-be process (eg. driving business process change with business owner, where possible, if the existing or proposed to-be process cannot be met by product or needs significant customization).
  • Analyzing the current situation and benchmarking against eTOM and industry best practices.
  • Creating To-Be process framework.
  • Building a KPI framework to suit Orange/ZTE requirements.
  • Arranging workshops / interviews / meetings with business and operational stakeholders.

Requirements:

  • 8-10 Years in Telecom domain doing Business Process Management/Engineering Analysis, primarily in BSS (CRM, Billing, Charging, IN, Mediation).
  • Knowledge of Telecom business Processes and industry standards (e-TOM) is preferable.
  • Background in OSS will be helpful.
  • Bilingual: French and English must have. Knowledge of Mandarin is an added advantage.

 

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