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AFM Manager at Bia Group

Akwajobs   (Douala, Cameroon)

Posted : 23 July, 2019
Category : Engineering   Location : Douala, Cameroon
Job type : Full Time

AFM Manager

RESPONSIBILITIES 

Customer Relations & Business Development:     

  • Develop sales of parts and service in its territories, and is responsible to reach sales target in term of turnover and gross margins in his region    
  • Monitors and analyses customer satisfaction and takes the appropriate corrective actions.    
  • Organizes the prospection for new customers.    
  • Participates in negotiations during major events (contracts, tenders, complaints, …) with customers.    
  • Provides support to Equipment Sales activities, focusing on being a solution provider (service contracts, …). 

Workshop Activities:     

  • Manage and supervise field and workshop activities (workshop, rebuild center and external interventions)    
  • Organize the work over the department, manage the activity and the workload of the team.    
  • Monitors all Product Support and Warranty activities being the point of contact of the Hub and the PSG department, for improvements (when and where needed) and new implementations (tools, processes ) 

Processes and IT Tools:     

  • Contributes to develop standard processes and procedures, KPIs and guidelines, and is responsible for the implementation at Hub level    
  • Ensures the good implementation and utilization of company’s IT tools (SAP, …) within A/M organization. 

Organization & Resources Management:     

  • Ensures that qualified technical resources are in number according to the needs.    
  • Sets up development and training plans in conjunction with HR.    
  • Manages his team by coaching, leading and challenging as per company values.    
  • Supports and supervises his subordinates in the establishment of the adequate organization and application of BIA processes & procedures.    
  • Is responsible of the implementation and coordination of QHSE procedures for After Market activities 

EDUCATION & EXPERTISE     

  • Master degree in mechanical OR engineering field.    
  • Minimum 7 years of supervisory experience related to After-Sales processes.    
  • Proven technical knowledge of equipment operations and mechanical functions.    
  • Proven experience of working with ERP (eg: SAP) is a plus    
  • Fluent in English and French 

COMPETENCIES     

  • Customer Focus    
  • Teamwork    
  • Result orientation    
  • Leadership    
  • Planning & organizing

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